Maxie Schmidt, VP Principal Analyst at Forrester
Gain insight into key ingredients to help you optimize and drive greater value from your Customer Experience program.
Steven Medeiros, Alida; Riaz Raihan, Alida
Kick off your Alida Activate experience and get a glimpse into the day’s schedule with an opening address from Alida GM, Steven Medeiros and get an introduction to Total Experience Management (TXM) from Alida’s President, Product and Engineering, Riaz Raihan.
Get an introduction to Total Experience Management (TXM) from Alida’s President, Product and Engineering, Riaz Raihan. Discover how TXM will take your experiences to the next level and get the inside scoop on Alida’s innovation agenda.
Nick Reid, Community & Insights Manager at ARN
Learn how ARN used community insights to design a program based on market demand and revenue opportunity.
Watch NowBala Rajan, Reach3 Insights
For brands to succeed in a post-pandemic world, CX leaders need to be able to understand not just what happened in the past, but also the emotions and context driving behaviors now and into the future. Join this fast-paced session to learn how to leverage mobile-first, conversational approaches to reach modern mass consumers in a way that’s organic and that provides deeper insights into their authentic thoughts and feelings.
Jessica Percival, Twitter UK; Ryan Huff, Twitter US
Join us for this fireside chat where Twitter’s UK and US Research Analyst discuss the need for a global view on customers. With over 330 million active users and 500 million tweets a day, Twitter is no stranger to instant unfiltered opinions and a constant flow of data. With the formation of their Twitter Insiders group, they can harness their users' knowledge to continuously improve and keep that flow going.
Jagan Sivanesan, Principal Solutions Engineer at Alida; Steven Medeiros, APAC GM at Alida
What does it take to unlock your true potential and deliver world-class experiences for customers, employees, products, and brand? Led by Alida’s Principal Solutions Engineer, we’ll demonstrate how our suite of solutions can enable you to build a best-in-class VoC/VoE program to turn customer and employee truths into action.
Watch NowGET ACCESS NOW
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