J.Crew Group: Future-proofing the business with insights no other retailer has
Shira Blum, Senior Manager Consumer Insights, J.Crew Group
Ernesto Gomez, Analyst, Consumer Insights, J.Crew Group
Karen Eisen, SVP, Customer Success, Alida
2023 Delta Award Winners
Experian Health: Co-creating innovative products & Experiences
Tanya Thomas, Senior Director, Experience Management, Experian Health
Jessica Langenfeld, Principal Customer Success Manager, Alida
Warner Bros. Discovery: Providing fans with a behind-the-scenes look to create the connection they crave
Sofia Gomez Garcia, Executive Director in Innovation, Special Projects & Global Community Management, Warner Bros. Discovery
Will Graves, Enterprise Account Executive, Alida
Toyota GB: Optimizing the entire customer experience with insights
Suse Radcliffe, VOC Manager, Toyota
Jessie Gore, Customer Experience Programmes Specialist, Toyota
Aidan Ryan, Principal Customer Success Manager, Alida
Canadian Tire: Powering the business with insights from over 210k customers
Rhian Foley, Manager, Customer Research, Canadian Tire
Jenna Beales, Sr. Consultant, Qualitative Research, Canadian Tire
Mohannad Khan, Principal Customer Success Manager, Alida
Make the most of Innovation Day!
With on-demand access to Innovation Day content, you can explore…
Innovation Day virtual showcase recording
Hear from the 2023 Delta Award winners and gain invaluable insights into how these leaders are driving ROI with customer insights, improving customer experiences, and infusing feedback into their organizations.
On-Demand Bonus Video Content
Unlock additional video content from the top innovators of 2023. Hear directly from the innovators themselves about how they bring the voice of the customer to the boardroom to make customer-centric decisions.
Award-Winning Innovation Stories
Read inspiring stories from the most innovative brands from around the world and find out how you can implement these programs within your own organization as you head into 2024 and beyond.
Delta Awards Program
The Delta Awards are an annual recognition of global innovators who are going above and beyond to infuse insights into their organizations to revolutionize customer and user experience.
With businesses more reliant than ever on connecting with their customers, these insight teams are working hard to ensure the customer's voice is heard and used to drive innovation. The 2023 Delta Awards celebrate these teams and the value they’ve driven for their organizations.
Learn from the most successful global innovators
in a showcase of ideas and ingenuity.
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