On-Demand Webinar 

CX Trend Review:

What Worked, What Didn’t, and Where We Go From Here

Coming into 2021, everyone and their uncle had predictions to make about how customer experience would shift to meet new expectations.

In this session, Adam Toporek and Jeannie Walters, hosts of the sought-after customer experience podcast, “Crack the Customer Code”, join forces with Alida’s Paul Hagen to look back at the highs and lows of the year and highlight the next major trends to watch for as organizations navigate their CX transformation journey!

Watch this session on-demand to discover: 

  • How predictions made about 2021 CX trends have played out 
  • The biggest CX trends and buzzwords that will lead the rest of 2021 and how these trends will shape modern customer experience
  • How your customers’ needs and preferences are changing and which CX trends you should focus on to deliver an even better experience post-pandemic

Speakers

Adam Toporek

Adam Toporek

President, CTS Service Solutions
Jeannie Walters

Jeannie Walters

CEO, Experience Investigators

Paul Hagen

Paul Hagen

Principal Director, Alida

Alida is a Community Research platform that helps the world's biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation.