How Customer-Centricity Increases Business Growth

Learn how Europe's Nr.1 agricultural mechanic parts distributor uses customer-centricity to grow and hold their international consumer base. Kramp will explain how they have become more efficient in collecting valuable insights through engaged customers and using those insights to guide better decision-making.

Things we will cover:

• Why is customer-centricity integral to Kramp's business model
• Understand how Kramp has facilitated a cultural shift to integrate CXM
• How can the voice of the customer be used across departments
• What results can you expect from improving your customer experience

Corjan Te Pas

Customer Experience Specialist

Kramp

Jonathan Feche

Enterprise Account Executive

Alida