On-Demand Webinar 

How to Drive Quantified ROI Through a Structured CXM Program

Lessons & Best Practices

In today's highly competitive market, brands are incrementally recognizing Customer Experience transformation as a MUST HAVE for building differentiated value propositions and thereby a competitive edge.

However, most brands struggle to quantify ROI from their CX investments. This is because either the functional leaders are not aligned to the CX goals, the use case mapping & prioritization is not clear, or there is a lack of contextualization of the program to their industry, their geography, or their culture/ process/ people landscape.

This session will help you get a clear step-by-step approach to address all these constraints and articulate a clear value realization roadmap for your organization.

Watch this session on-demand to discover: 

  • The benefits of a successful customer experience program - including impacts on ROI, retention, and more
  • Real-world examples of how leading organizations boost engagement with their customers
  • Tactics and goals that you can implement immediately to guide your customer experience programs to the next level

Alida is a Community Research platform that helps the world's biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation.