EXPAND YOUR SERVICE OFFERINGS WITH ALIDA

Take advantage of our new Voice of Customer solutions that are perfect for agencies & service providers

 

Whether your expertise is marketing,  market research, or customer experience–if you want to accelerate your growth, we can help. Take advantage of Alida's new Voice of Customer solutions and expand your service offerings.

Provide your clients with actionable customer intelligence to launch successful marketing campaigns, increase loyalty, and improve customer experience.

Interested?

Talk to a Partner Specialist

Learn how we use your personal data in our privacy policy and about our country/region options

ALIDA TOUCHPOINT

Collect feedback across digital customer journeys to drive business impact

For customer-obsessed brands, Alida Touchpoint offers an enterprise-grade, microsurvey solution designed to boost customer engagement through short, timely, visually appealing interactions across digital customer journeys.

 

  • Reach existing customers and broader audiences

  • Deliver smart experiences

  • Achieve cross-functional goals with just the one product

  • Accelerate time to insight
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ALIDA SURVEYS

Drive better business outcomes with broad customer feedback

Alida Surveys offers brands a comprehensive and intuitive ad hoc solution so that they can learn about their customers’ experiences in a way that uncovers undeniable truths that need action. To earn customer trust and loyalty, brands deploy Alida Surveys to hear the truth in their customers’ voices and to make decisions with them, not for them.

 

  • 25+ Survey question types

  • Security and compliance

  • Reporting and analysis

  • Training & services
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NPS® ACCELERATOR

Collect Feedback & Close the Loop

Net Promoter Score® (NPS) is one of the most common customer experience benchmarks used by companies around the world. With Alida’s NPS Accelerator, you get a flexible, easy-to-use, and powerful platform to engage your customers.

With Net Promotor Score you can:

  • Gain directional guidance on how your brand is perceived
  • Uncover customer loyalty drivers
  • Monitor improvements in products, services, and across the entire customer journey
  • And more
 
 
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Voice of Customer Solutions

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LISTEN TO YOUR CUSTOMERS

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UNDERSTAND YOUR CUSTOMERS

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MONITOR YOUR VOC PROGRAM

APPLY NOW TO BECOME A PARTNER

GET STARTED

Alida is a Community Research platform that helps the world's biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation.