Show your customers you are listening by proactively taking actions that respond to their feedback appropriately and on time. This approach is likely to lead to greater satisfaction, better customer experiences, and reduced churn.
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Actions gives you end-to-end visibility and control of your CX initiatives. Access direct and indirect customer data, identify areas of opportunity, and transform feedback into actionable insights. With Actions’ automation and case management tools, never miss out on an opportunity to interact with your customers and effectively close the loop.
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Alida Total Experience Management (TXM) brings together a variety of insights to manage your customer’s total experience under a single platform so that you can optimize customer, employee, product, and brand experiences.
Exceptional ROI, insights and speed
Alida helps you to get richer insights and higher response rates 10x faster, at a lower cost of ownership and 10x ROI. Take advantage of Alida TXM to identify and seize opportunities and results faster.
Automated actions
Case management
Automated actions
Automation closes the feedback loop efficiently so you can easily scale without adding resources. Configure custom rules to distribute actions to specific roles across your organization and trigger timely actions such as loyalty programs and automated responses that deepen customer loyalty. With automated responses and consistent engagement, you can turn detractors into promoters and promoters into brand advocates.
Case management
Demonstrate understanding and empathy around sensitive customer feedback. Reinforce positive experiences or rectify negative ones with Actions’ on-platform case management tool to automatically alert CX representatives to handle these cases.
Automated actions
Automation closes the feedback loop efficiently so you can easily scale without adding resources. Configure custom rules to distribute actions to specific roles across your organization and trigger timely actions such as loyalty programs and automated responses that deepen customer loyalty. With automated responses and consistent engagement, you can turn detractors into promoters and promoters into brand advocates.
Case management
Demonstrate understanding and empathy around sensitive customer feedback. Reinforce positive experiences or rectify negative ones with Actions’ on-platform case management tool to automatically alert CX representatives to handle these cases.