Community
Gather feedback on demand with a private community of opted-in customers, partners, or employees.
Translate motivations, preferences, and attitudes into actionable insights so you can deliver best-in-class experiences.
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Input from the right people at the right time, with industry-leading response rates.
Recruit an always-on in-house panel so you can get rapid answers to your questions. Deepen your understanding through surveys, interviews, video discussions, and other built-in customer research tools. Use feedback to inform critical decisions that drive revenue growth, improve customer satisfaction, accelerate product innovation, and mitigate risk.
Learn more about Insight Communities
Make Customer Insights Community central to your CX program
Access audiences that matter most
Connect with people who represent your largest revenue and growth opportunities, even those in hard-to-reach segments.
Ensure members reflect your diverse, changing customer base.
Build a richer picture of your customers
Layer demographics, purchase, and behavioral data into community member profiles.
Go deeper with follow-up questions and ongoing collaboration. Every interaction contributes to a fuller understanding of your customers as they evolve.
Test and validate strategies at scale
Co-create and continually improve products, services, and processes by collaborating with people who care about your business.
Involve customers and employees in key decisions and let them know how their feedback is used.
Uncover more value with world-class support
Get more from your community with the support of Alida’s customer success, value engineering, and professional services teams to develop strategies that deliver greater ROI.
Access 20+ years of expertise and best practices to help you build, maintain, and grow a thriving community.
Community Features
Progressive profiling
Surveys
Hubs
Forums
Analysis & reporting
Security and compliance
Develop rich profiles and deep segmentation
Build and enrich customer profiles with demographic, interest, and motivation data.
Anticipate customer behavior based on prior interactions and data from other sources.
Personalize activities based on member segments.
Drive meaningful engagement to uncover deep truths
Power your insights with unlimited surveys and responses.
Deliver surveys on any device and in multiple languages.
Leverage advanced methodologies and capabilities including powerful scripting, recodes, conjoint analysis, MaxDiff, and survey logic.
Drive stronger engagement and collaboration
Engage members with exclusive content, discussion forums, and compelling quick polls.
Share insights with internal stakeholders in a central, secure workspace.
Members and stakeholders can engage in community activities and review sharebacks on-the-go with the Community Mobile App.
Enrich understanding through conversation
Capture real-time qualitative feedback with discussion forums.
Give members a space to interact with each other to build a sense of community.
Empower internal stakeholders to easily monitor and participate in the discussion.
Reveal customer insights from new and existing data
Apply advanced tools, including crosstabs, weighting, and text and sentiment analysis, for critical insights on customer segments.
Create and share reports or export in various formats for fast, in-depth analysis.
Monitor survey progress and community engagement on the go with the Alida Mobile App.
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Create a safe place for community members to engage
Cloud-based, multi-tenant, SaaS application has authorization checks and role-based access management to ensure only those with permission can participate.
Double-opt-in ensures compliance with the strictest privacy legislation.
Alida is ISO compliant, and GDPR, CCPA, and HIPAA ready.
Develop rich profiles and deep segmentation
Build and enrich customer profiles with demographic, interest, and motivation data.
Anticipate customer behavior based on prior interactions and data from other sources.
Personalize activities based on member segments.
Drive meaningful engagement to uncover deep truths
Power your insights with unlimited surveys and responses.
Deliver surveys on any device and in multiple languages.
Leverage advanced methodologies and capabilities including powerful scripting, recodes, conjoint analysis, MaxDiff, and survey logic.
Drive stronger engagement and collaboration
Engage members with exclusive content, discussion forums, and compelling quick polls.
Share insights with internal stakeholders in a central, secure workspace.
Members and stakeholders can engage in community activities and review sharebacks on-the-go with the Community Mobile App.
Enrich understanding through conversation
Capture real-time qualitative feedback with discussion forums.
Give members a space to interact with each other to build a sense of community.
Empower internal stakeholders to easily monitor and participate in the discussion.
Reveal customer insights from new and existing data
Apply advanced tools, including crosstabs, weighting, and text and sentiment analysis, for critical insights on customer segments.
Create and share reports or export in various formats for fast, in-depth analysis.
Monitor survey progress and community engagement on the go with the Alida Mobile App.
Create a safe place for community members to engage
Cloud-based, multi-tenant, SaaS application has authorization checks and role-based access management to ensure only those with permission can participate.
Double-opt-in ensures compliance with the strictest privacy legislation.
Alida is ISO compliant, and GDPR, CCPA, and HIPAA ready.
Download the Alida Mobile App today
Keep track of key metrics on the go. Our mobile app allows Insight Community admins to monitor survey progress directly from a mobile device.
