Support Hub

To make things easier for our customers, we have a comprehensive product Help Center where you can find product documentation, release notes, in-depth articles on use cases, access to online training, and much more.

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Maintenance Schedule

Technical Support Hours

Technical support is available from 8:00AM to 6:00PM local time, in all time zones, Monday through Friday, excluding Christmas Day (December 25th) and New Year’s Day (January 1st). Hours may be reduced on local statutory holidays.

Please open a ticket through the Help Center for critical issues. If you can’t access the Help Center, please submit your help request by email at support@alida.com.

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Alida is a Community Research platform that helps the world's biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation.