Customer experience teams and market researchers told us that they’re often overwhelmed with data. They said they’re struggling with disconnected surveys, interviews, and customer listening tools that collect information but don’t bring it together in an effective way. As a result, they need to spend their valuable time combing through responses, interpreting meaning, and looking for patterns. 

It can take weeks to excavate insights from data and even more time to package those insights into reports that help stakeholders make decisions. It’s virtually impossible to operate at scale when these bottlenecks are slowing you down.

You deserve better. 

That’s why, with our latest release, Alida is focusing on accelerating time to decision-making. Enhanced platform features shave analysis from months to hours and make it easier for you to communicate your findings and recommendations. Now, even if you have limited resources or a small team, you can scale to solve more business problems and improve your customers’ lives.

What’s new?

Generative AI-powered text analytics 

• Rapidly uncover sentiment and meaning with human-quality analysis.
• Turn open-ended qualitative responses into measurable data to identify and correlate patterns.
• Save time categorizing responses and training a taxonomy model with automated topic tagging.
• Analyze feedback even if you don't speak the language of your respondents, thanks to automated translation.

Fast rendering dashboards and visualizations

• Identify trends and communicate insights clearly with animations and dynamic filtering.
• Confirm your studies are on track and start to see trends as soon as data starts coming in.
• Instead of overwhelming stakeholders, focus their attention on information most relevant to them.

Advanced, modern surveys

• Create more diverse and insightful surveys to better gauge respondent sentiments and preferences.
• Embed intercept surveys seamlessly into digital workflows such as checkout, registration, and more, without disrupting the user experience.
• Adjust question flows based on responses.
• Easily customize survey templates with direct access to scripts.
  
  

Accessible forums 

• Make community discussion forums welcoming for all with larger, clearer interface elements, keyboard-friendly comment boxes, and alt-text that meet accessibility standards.
• Expand to new geographies and audiences  with additional translation options.

Diligent privacy controls

• Protect sensitive information and ensure that only the right people see pertinent data.
• Flag PII across the entire Alida suite to enable central management and stronger protections.
• Purge PII when necessary. 

All these features are designed to help you gather insights faster and scale your program to reach more customers than ever before.

To see them in action within Alida, contact us to set up a personalized demo.