Turn customer feedback into actionable insights by gaining a deeper understanding of emotions, themes, and their underlying meanings.
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Go beyond traditional analysis methods to contextualize data with large language models (LLM). Alida provides businesses with deeper, more accurate, real-time insights to improve decision-making, enhance customer experiences, and conduct more effective research.
Alida selected best-of-breed technologies to ensure the highest level of quality and security for our customers and their data while adhering to best practices around the ethical use of AI.
Amazon Bedrock enables Alida to leverage generative AI services via APIs without needing to stand up dedicated hardware. It offers easy-to-use, prompt-based large language models.
Alida uses the Anthropic Claude model to unlock new AI capabilities. This model has built-in constitutional AI, making it a more ethical choice than other open models. The AI model leverages a set of principles, or a constitution, to evaluate outputs rather than relying on human judgment.
Simply put, the constitution guides the model to act in a certain way, avoiding outputs that could be discriminatory or biased. This makes the AI system helpful, honest, and harmless.
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Survey Result Summarization:
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Enhanced End User Responses:
Alida continues to explore new ways to use AI to enhance our platform and the experience for our customers, including:
