Complete over 15 hours of personalized hands on NPS Accelerator training
Alida NPS®Accelerate CXM with NPS®
Collect Feedback & Close the Loop
With NET PROMOTER SCORESM You Can:
Gain directional guidance on how your brand is perceived
Benchmark against industry and competitor scores
Uncover customer loyalty drivers
Optimize around a single customer metric
Segment customers by loyalty
Retain loyal promoters for revenue continuity
Identify unsatisfied and at-risk detractors and create a conversion plan
Monitor improvements in products, services, and across the entire customer journey
How Mature Is Your CXM Program?
Whether you’re just embarking on a CXM initiative or you have a mature CX program, NPS Accelerator can help accelerate results.
By leveraging the experience of hundreds of well-known and respected customer-centric brands, we've developed a CXM maturity assessment that helps you determine where you are today, and define what your program should look like so the path forward is clear.
Uncover your level of CXM maturity to get the most from an NPS program.
Improving Customer Experience Just Got Easier
Introducing Alida NPS®, our new NPS® solution designed to accelerate your business.
NPS® Survey
Dashboards & Reports
Text & Sentiment Analysis
Distribution
Customer Support
NPS® surveys allow you to gain broad feedback and deep insights.
Alida NPS® includes:
- NPS® question type & 25 additional question types
- Unlimited responses
- Self-service interface
- Customizable
- Branded survey experience
- Integrations
Get the right information to the right people in the organization with flexible dashboards and pre-configured reports. This gives brands a real opportunity to inject the voice of the customer into the most strategic decisions the company makes.
Advanced reporting and analysis capabilities allow you to gain directional guidance on how your brand is perceived by both promoters and detractors.
- Apply advanced tools (including text and sentiment analysis and weighting) for critical insight on customer segments
- Create and share reports or export in various formats for fast, in-depth analysis
- Identify unique strategies to motivate different customer types
Improve your response rates by engaging customers on the devices and platforms they want to use. With NPS Accelerator you can collect customer feedback through:
- QR Code
- Embedded Links
- And more
To maximize the value NPS Accelerator delivers, each customer is assigned a Customer Success Manager who provides guidance on best practices for engagement and success developed over almost 20 years in the customer insights business.
NPS® surveys allow you to gain broad feedback and deep insights.
Alida NPS® includes:
- NPS® question type & 25 additional question types
- Unlimited responses
- Self-service interface
- Customizable
- Branded survey experience
- Integrations
Get the right information to the right people in the organization with flexible dashboards and pre-configured reports. This gives brands a real opportunity to inject the voice of the customer into the most strategic decisions the company makes.
Advanced reporting and analysis capabilities allow you to gain directional guidance on how your brand is perceived by both promoters and detractors.
- Apply advanced tools (including text and sentiment analysis and weighting) for critical insight on customer segments
- Create and share reports or export in various formats for fast, in-depth analysis
- Identify unique strategies to motivate different customer types
Improve your response rates by engaging customers on the devices and platforms they want to use. With NPS Accelerator you can collect customer feedback through:
- QR Code
- Embedded Links
- And more
To maximize the value NPS Accelerator delivers, each customer is assigned a Customer Success Manager who provides guidance on best practices for engagement and success developed over almost 20 years in the customer insights business.
What Is NET PROMOTER SCORESM(NPS®)?
In its most simple form, NET PROMOTER SCORE can be described with one simple question: “On a scale from 0-10 how likely are you to recommend our company?”
NET PROMOTER SCORE divides respondents into three categories based on the scale point they selected:
/01_nps_icon.svg){kind=icon}
Detractors
(scale points 0 through 6):
Detractors are often unhappy and can diminish your brand through negative word of mouth.
/02_nps_icon.svg){kind=icon}
Passives
(scale points 7 and 8):
Passives are generally satisfied customers, but lack the enthusiasm of Promoters. This group is vulnerable to competitive offerings and not immune to defection.
/03_nps_icon.svg){kind=icon}
Promoters
(scale points 9 and 10):
Promoters are your customers who are loyal and enthusiastic about your organization and will continue buying and referring others.