Refinery29

Business Challenge 

Solution

To deliver fast, agile audience insights to the business, the team launched Mad Chatter, comprised of 11,000+ opted-in, highly engaged, and richly profiled Refinery29 audiences across the US, Canada, and the UK. The team uses Mad Chatter to gain a deeper understanding of young women’s preferences and uses that insight to provide bespoke partner packages to their partners.

To break into the lucrative financial services market, Refinery29 launched a series of activities focused on personal finances and tracked progressive profile variables. The findings were then used to showcase how their programs could deliver against the brand specific objectives of potential financial services partners and provide additional value to existing partners. Their success has helped the team expand their influence into the advertising process, editorial direction, and content creation.

Mad Chatter is key to ensuring that Refinery29 is inclusive and representative, in support of their mission. In addition to aiding in the creation of impactful, pre-sale packages, the Mad Chatters have contributed to a robust suite of metrics that Refinery29 uses to measure the effectiveness of their partner programs. Their ability to monetize insight and support repeated revenue generation is rivaled only by their superior ability to guide innovative content generation.