Customer Stories

Featured Customer

WBD shares digital and in-person experiences to give fans the behind-the-scenes connection they crave

The world's best brands rely on Alida.

176 million people globally have used Alida's Total Experience Platform to inform over 60,000 customer experience initiatives.

brand experience stories

Filters:

Industry

show all healthcare technology media entertainment retail cpg financial services lottery

Experience

show all customer experience product experience brand experience employee experience

Ongoing interaction helps UnityPoint Health prioritize customer input to de-risk decisions and grow business

Beta testing with customers drives design and product innovation

RTL Netherlands brings the audience voice into their programming through live on-air feedback

Unique insights from readers differentiate BDG's media brands and drive advertising sales

How BPI expanded and evolved their insights program to align with customer-obsessed brand mission

How ABC leverages audience insights to deliver programming and services that reflect a nations culture and identity

How BMO leveraged timely customer feedback through a banking transition

How Byrdie differentiates its brand partnership and infuses customer feedback into editorial decisions through understanding its readership

How the J.Crew Group's insights team evolved into proactive and essential business partners helping to lead the brand into the future

How Globe uses insights to impact business strategy and product roadmaps

Identifying customer pain points and pivoting their digital customer journey approach

How Insular Life tracks the customer journey to transform the customer experience

1 2 3

Innovator Spotlights

Lydia from Sun Life

Alison from Adobe

Bryan from Spotify

Mike & Lisa from Morning Brew

Iva, Jamie & Rachel from HBO Max

Jen & Kelly from Duke Health

What our customers are saying

“Extremely User Friendly. The platform is very easy to use, its so user friendly that you can get started exploring and building projects right away. If an issue does arise their customer support team is SO great!”

Administrator in Consumer Goods

Enterprise (> 1000 employees)

“Great tool with even better support. It gives us flexibility to work in multiple languages, provides cool dashboarding, and is a user-friendly and stable environment. Great support for our team, always pro-active, and we can really count on them!”

Friederike N, CX Manager

Enterprise (> 1000 employees)

"Alida's platform has been a great help internally to get to know our players better. It's very intuitive, and gives the opportunity to get answers quickly and efficiently on any business problem."

User in Gambling & Casinos

Enterprise (> 1000 employees)

"The client support team is second to none. The platform is easy to use and flexible. The company is responsive, forward-thinking and well-positioned for the future. We are better understanding the needs of our customers and what is working and what is not. We are also better understanding subscriber behaviors and needs and how to maintain their loyalty going forward."

User in Entertainment

Enterprise (> 1000 employees)